Baldys Aggregates Ltd – Refund & Returns Policy

Last updated: August 2026

At Baldys Aggregates Ltd, we aim to provide quality products and reliable delivery. Please read this Refund & Returns Policy carefully before placing your order.

1. Order Cancellations and Changes

If you need to cancel or make changes to an order, please contact us as soon as possible.

Once an order has been submitted, any cancellation or changes to the product, quantity, delivery address, delivery date or delivery instructions are subject to approval by Baldys Aggregates Ltd.

We will do our best to accommodate requests where possible. However, once an order has been processed, scheduled, loaded or dispatched, additional costs may apply and a cancellation or change may not be possible.

2. Refunds Before Delivery

Where an order is cancelled before delivery and before significant costs have been incurred, a refund may be issued.

If the order has already been processed, loaded, dispatched or a delivery attempt has been made, we may deduct any reasonable costs already incurred, including:

• Delivery charges

• Driver and vehicle costs

• Loading and handling costs

• Failed delivery costs

Any remaining balance will be refunded where applicable.

3. Delivered Goods

Due to the nature of our products, once aggregates or other goods have been delivered and unloaded, they are non-returnable and non-refundable, except where required by applicable law.

This includes situations where a customer has ordered the incorrect product, colour, size or quantity.

Customers are responsible for ensuring they have selected the correct product and quantity before placing an order.

Please note that aggregates are natural products and variations in colour, size, texture and appearance may occur. Product photographs are for illustrative purposes and may not exactly represent the material delivered.

4. Incorrect or Damaged Goods

If you believe you have received the incorrect product, a damaged product, or an order that does not materially match what you purchased, please contact Baldys Aggregates Ltd as soon as reasonably possible.

Where appropriate, we may ask for photographs and further information to investigate the issue.

If we confirm that an error has been made by Baldys Aggregates Ltd, we will work with you to provide an appropriate resolution, which may include:

• Replacement of the goods

• Collection and replacement, where appropriate

• A partial refund

• A full refund, where appropriate

Nothing in this policy affects your statutory rights.

5. Delivery Photographs

For proof of delivery, our drivers may take a photograph of the goods once they have been unloaded.

The delivery photograph may be sent to the telephone number provided with your order and retained as part of our delivery records.

These photographs may be used when investigating delivery queries, disputes or refund requests.

6. Failed or Refused Deliveries

Our drivers may refuse to unload goods where they believe that:

• The delivery area is unsafe or unsuitable.

• Access is unsuitable for the delivery vehicle.

• There is insufficient space to safely unload.

• Ground conditions are unsuitable.

• There are obstructions or other safety concerns.

• We are unable to contact the customer where confirmation of the delivery location or time is required.

In these circumstances, you may be offered:

Option 1 – Re-delivery

We may arrange another delivery date. Additional delivery, driver and vehicle charges may apply.

Option 2 – Refund

You may request a refund for the order. However, where a delivery attempt has been made or costs have already been incurred, the refund may have the following deducted where legally permitted:

• Original delivery fees

• Driver and vehicle costs

• Other reasonable costs incurred as a result of the failed delivery

7. Delivery Time Slots

Our standard delivery slots are:

• Morning: 8:00am – 12:00pm

• Afternoon: 12:00pm – 4:00pm

A driver will attempt to contact you on the day of delivery using the telephone number provided with your order.

Delivery times are estimates and may be affected by traffic, weather, vehicle issues or delays at previous deliveries.

8. How Refunds Are Processed

Where a refund is approved, it will normally be returned using the original payment method where possible.

Refund processing times may vary depending on the payment provider or bank.

9. Contact Us

If you have a question about a cancellation, return or refund, please contact Baldys Aggregates Ltd using the contact details provided on our website.

We will review each issue fairly and aim to resolve any genuine problems as quickly as possible.

Baldys Aggregates Ltd
Quality products, fair prices and helpful service.